Client Testimonials

What the customer says....

 

Repairs & Maintenance

".......... Despite the late hour you and your appointed contractor were obviously committed to the task and determined to overcome the technical problems ...... As the job progressed it soon became clear we were working with professional and conscientious people – from the clients point of view this is good to know. Thanks again". Peter Elson, Birmingham Indoor Markets

Schools kitchen refurbishment programme 

“We are delighted with our fantastic new kitchen, the project ran ahead of schedule and was impressively managed by the Acivico team. Regular meetings with Acivico meant that communication was effective and ensured we received the kitchen we wanted. We now have a school kitchen second to none which will have a massive impact on school life. Well done to all involved”  Jonathan Leonard, Cotteridge Junior and Infants school

"I just wanted to thank you for the fantastic job that has been done on the Elwood kitchen. The people that have worked on it have been fantastic at liaising with us regarding minimising the disruption to service users. They have been clean, polite, hardworking, considerate and when they have had contact with service users they have been really good with them. They have done a great job of our kitchen, thank you so much"  Victoria Siekierski, Elwood Centre

Customer Contact Centre

"I wanted to write to let you know of the great customer service I received from your helpdesk. We had a recurring fault on our fire alarm panel, the helpdesk took the time to understand what the issue was... the handler came back to me when she said she would and kept me up to date with progress. Her manner was extremely professional but friendly and approachable - an excellent representative for your company."  Rachel Haynes, Gilberstone Primary School

"Every time I call your team they answer calls quickly, gather an understanding of the fault or repair succinctly and provide repair appointments with consideration to  priority or urgency because we are a public contact building.... The staff on this team are incredibly helpful, down to earth and supportive".   Lisa Taylor, Northfield Neighbourhood Office

STARS repairs and maintenance service

"When your workpeople visit they are always prompt, courteous and (somehow) manage to  work safely around our office during extremely busy public contact periods or when staff have  little time to assist them. As you can probably see from you records the extent of repair reporting for my work location has been significant and varied - the service from Acivico is exceptional". Lisa Taylor,  Northfield Neighbourhood Office

School replacement windows project

"..........Thanks to Andy at Acivico for his sterling work project managing the work and ensuring the best possible spec was gained". Matt Sadler, Minworth Junior and Infant School