Customer Experience Centre Case Handler

Salary - £20,346 - £26,317 plus excellent benefits

We are looking for a Customer Experience Case Handler to join our Building Control team in Birmingham.  The role will be responsible for:

  • Provision of administrative services, telephone support, including data input as a member of the Customer Experience Team.
  • Undertaking and maintaining procedures for the effective registration and validation of LABC Building Regulation applications, process payment, book inspections and support application to completion.
  • Approved Inspector function.  Registration and validation, finance information and transactions, consultations, notices, and correspondence.
  • Provision of a customer focussed telephone/email support service to LABC Building Consultancy and Approved Inspector service.
  • Being an active member of the team undertaking flexibility of roles depending upon workload and priorities.
  • Assisting Building Consultancy Management team with growth and marketing initiatives

To be successful, you will be able to demonstrate the above requirements and understand how to deliver Customer Experience under a ‘NetPromoter’ model or similar.

You will understand what it means to deliver service excellence in a case handler operating model and be able to multi-task to meet customer expectations.

It would be advantageous if you could demonstrate any of the following:

  • Construction sector experience
  • Knowledge of Building Control
  • Working in a regulated environment
  • A second language reflective of the Birmingham community

You can find the full job specification here

Please respond with your covering letter stating what you believe Customer Excellence is and why you are suitable for the role, along with your current CV to: