Contact Us

 

We are moving... from 30 January 2017 Acivico will be moving to;
Louisa House, Quay Place, 92-93 Edward Street, Birmingham, B1 2RA
 
 
For your convenience you can reach us on the same contact details below.
Acivico Finance, Louisa House, 92-93 Edward Street, Birmingham B1 2RA
For more contact information regarding the services provided by Acivico Finance please click here.
Map:
 
 
Building Consultancy, PO Box 17212, Louisa House, 92-93 Edward Street, Birmingham B2 2AQ 
T:
0121 675 7006
E:
Map:
 
Total Facilities Management, PO Box 17211, Louisa House, 92-93 Edward Street, Birmingham B2 2ZH
T:
0121 303 7058
E:
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Design and Construction, PO Box 17211, Louisa House, 92-93 Edward Street, Birmingham B2 2ZH​
T:
0121 303 6571
E:
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​Birmingham City Laboratories, Phoenix House, Valepits Road, Garretts Green, Birmingham B33 0TD
T:
0121 303 9300
F:
0121 303 9301
E:
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​Civic Catering, Council House, Victoria Square, Birmingham B1 1BB
T:
0121 303 2050
E:
Map:
   

Acivico Registered addresses from 30th January 2017

Acivico (Design, Construction and Facilities Management) Limited is wholly owned by Birmingham City Council. Registered Office address: Louisa House, 92-93 Edward Street, Birmingham B1 2RA. Company Registration No. 07918913. VAT Registration No. GB1254310520. Company registered in England.

Acivico (Building Consultancy) Limited is wholly owned by Birmingham City Council.
Registered Office address: Louisa House, 92-93 Edward Street, Birmingham B1 2RA. Correspondence address as above. Company Registration No: 07918763. VAT Registration No. GB1254310520. Company registered in England.

E: [email protected]
Map: Location Map via Google Map
   

 

 

Compliments Complaints and Comments

Your feedback is important to us, at Acivico we always aim to provide high-quality services to our customers. From time to time our service falls below (and above) your expectations. When such occasions arise we would like to hear from you so we can either address a problem and learn lessons about improving our service or reinforce and recognise areas of good practice. 

We would also like to hear from you if you simply have an idea or suggestion as to how we can serve you better and increase our quality of customer care.

Our compliments, complaints and comments system is closely monitored by Governance & Scrutiny Team within Acivico and we adhere to strict service level agreement and response times which are outlined further down.

A Complaint 

‘’A complaint is an expression of dissatisfaction by a customer about lack of action, or the standard of service.’’

If you have an issue or a problem, in the first instance please contact your account manager. If your issue remains unresolved please provide details of the complaint and the resolution you require to; [email protected]   

Response timescales

In all cases your communication will be logged, dealt with and responded to, in accordance with our service level agreement. 

Acknowledgement        within  2 working days
Full response                within 15 working days

Compliments and comments

‘’A compliment is an expression of praise concerning a high level of service delivery and/or customer care received’’ 

‘’A comment is a proposal to help Acivico improve its service delivery and/or aspects of customer care’’

At Acivico we encourage feedback (good or bad) on all aspects of our service to help us to drive improvement. In cases where you have been happy with our service it is important for us to recognise positive behaviours within our workforce.

If you have a compliment or comment please email with details to; [email protected]