Customer Contact Centre

Building Regulations Contact Centre

Contact us on 0121 274 3464 to:

·    Book a site inspection visit
·    Update Clients on which Inspector is due to visit
·    Update Clients on whether a Completion Certificate has been issued
·    Transfer calls to the relevant Surveyor to deal with technical queries

As part of this service we provide next day site inspections.

Please have your application number to hand when you call us

Opening Times:

8.00am - 4.30pm (Monday-Thursday)

8.00am - 3.30pm (Friday)

To book inspections outside these hours, use our electronic booking form or contact us by email at

Client testimonial:

“I just had to say how helpful the team have been after I was badly let down by my Architect.  They worked hard to help me keep my home safe by doing the necessary paperwork and getting the site inspector out”.  Mrs Linda R, homeowner.

"I'm most grateful that this issue has indeed been resolved swiftly thanks to the prompt attention and professionalism of your staff.  I wish to commend both of them for their courtesy, knowledge and expertise and also for the thoughtful and informed way in which they explained the procedures to me.  They are a credit to your organisation".  Professor Carl Chinn